Kundendienst

Customer service

Were you not able to find the answer to your question on our website? Or would you prefer to receive personal assistance? Our customer service desk will be happy to help you from Monday to Friday from 8:00 am to 6:00 pm.
You can reach us on: 058 201 31 67. You can also reach us at contact form.

Where do I have to report incorrect invoices?
Should you notice any errors in your personal data, address and/or the listed members of your household on your invoice, please inform the residents’ registration office of your council as soon as possible. For more information.

Should you have any other questions, SERAFE AG will be happy to help.

Call center reachability

To enable us to offer you an even better service, please consider calling us outside of peak times.

Thank you.

Call center availability

Reimbursement of VAT on reception fees

On 15.01.2021, the Federal Act on the flat-rate refund of value-added tax (VAT) on reception fees for radio and television came in to force. This allows refunds to be made for VAT on reception fees which were wrongly collected between the years 2010 to 2015. Under the new law, each household will be credited a flat-rate amount of CHF 50.00. This amount will be deducted on the first invoice from Serafe in 2021.

For more infirmation